Privacy Policy
Empower Self Harmony (E.S.H.)
Effective Date: 18 March 2026
Empower Self Harmony (“E.S.H.”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or engage with our coaching services.
This policy applies to all users of:
https://empowerselfharmony.com/
If you have any questions or concerns about this policy or your personal data, you can contact us at:
Email: info@empowerselfharmony.com
Phone: +44 7375 102943
1. Information We Collect
We collect personal data in a number of ways when you interact with our website and services.
a) Information you provide directly
When you contact us, book a session, or communicate with us, you may provide:
Full name
Email address
Phone number
Any personal details you choose to share in messages, forms, or session discussions
b) Booking and service-related data
When you book sessions through our system, we may collect:
Appointment details (date, time, type of session)
Communication history
Information relevant to your coaching journey
Where appropriate, brief session notes may be recorded to support continuity and quality of service.
c) Technical and usage data
When you visit our website, we automatically collect certain information through tracking tools such as Google Analytics:
IP address
Browser type and version
Device type
Pages visited
Time spent on pages
Referral sources
This data helps us understand how users interact with the website and improve performance.
2. How We Use Your Information
We use your personal data for the following purposes:
To respond to enquiries and communicate with you
To manage and confirm bookings
To deliver coaching sessions and services
To maintain internal records related to client support
To improve website functionality and user experience
To ensure the security and proper operation of our website
3. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we rely on the following legal bases:
Consent – when you voluntarily submit your information via forms or contact us
Contractual necessity – where processing is required to deliver coaching services you have requested
Legitimate interests – to operate, improve, and secure our website and services
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data.
This includes protection against:
Unauthorised access
Accidental loss
Misuse or disclosure
Alteration or destruction
Personal data is only accessed where necessary and handled with care.
Any session-related information is treated with a high level of confidentiality and stored securely.
5. Third-Party Services
To operate our services effectively, we use trusted third-party providers:
Google Analytics – to monitor website traffic and usage patterns
Setmore – to manage bookings and scheduling
PayPal, Stripe, and bank transfers – to process payments securely
Zoom, Google Meet, and WhatsApp – to conduct online coaching sessions
These providers may process your personal data according to their own privacy policies. We only share the minimum data required for them to perform their services.
We do not sell or rent your personal data to any third parties.
6. International Data Transfers
As we work with clients internationally, your personal data may be transferred to and processed in countries outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
Delivering coaching services
Maintaining basic client records
Meeting legal, accounting, or administrative requirements
When your data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where appropriate
Object to or restrict certain types of processing
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@empowerselfharmony.com. We will respond within a reasonable timeframe.
9. Cookies
Our website uses cookies to improve functionality and analyse how visitors use the site.
This includes cookies set by Google Analytics to track usage patterns and performance.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
10. Confidentiality
We understand the sensitive nature of the information shared during coaching sessions.
All personal information disclosed during sessions is treated as confidential and handled with care.
However, confidentiality may be limited in circumstances where:
Disclosure is required by law
There is a risk of serious harm to you or others
11. Children’s Privacy
Our services are intended for individuals aged 18 and over.
We do not knowingly collect or process personal data from individuals under the age of 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be published on this page and will take effect immediately upon posting.